Refund policy

Refund Policy

Every SUPERIOR piece is made to order. Each drop is produced only for the people who pre-order it, so we do not keep extra stock. Because of this, all sales are final.

No restocks. No returns. No exchanges, unless one of the situations below applies.

1. Manufacturing defects
If your item arrives with a defect from production, we will make it right. Examples:

  • A broken or jammed zipper
  • Rhinestones missing or falling off when it arrived
  • A misprint, a wrong or crooked graphic
  • Holes, tears, or open seams

What to do: email or message us within 7 days of delivery. Include your order number, a clear photo of the full item, and close-up photos of the defect. Once we confirm it, we will repair, replace, or refund the item (our choice), and we will cover the shipping.

Not covered: normal wear, washing or drying damage, stains, pulled stones from use, or any damage that happens after delivery.

2. Wrong size
Please check your size before ordering. Our pieces are made in standard sizes S to XXXL, and the fit can be oversized.

  • If we sent the wrong size: if the size on the tag does not match the size on your order, contact us within 7 days of delivery with your order number and a photo of the size tag. We will send the correct size at no cost to you. We may ask you to send the wrong item back first, and we will provide the shipping label.
  • If you ordered the wrong size: we cannot return or exchange it. Since every piece is made to order, a size you chose that does not fit is not eligible for a return, refund, or exchange.
  • If an item is mislabeled or made noticeably off-size: if the item measures far from the standard size on its tag, send us your order number, a photo of the tag, and photos of the item laid flat with a tape measure across the chest and down the length. If it is outside normal production tolerance, we will treat it as a manufacturing defect.

3. Custom sizes
Custom-size orders are made from the size or measurements you send us. Please double-check them before ordering. If we make your piece to the measurements you gave, it cannot be returned, refunded, or exchanged. If the piece does not match the measurements you sent, contact us within 7 days of delivery with photos and measurements, and we will fix it.

4. Wrong item or wrong color
If you receive a different item or color than you ordered, contact us within 7 days of delivery with your order number and a photo. We will send the correct item at no cost to you.

5. Lost or damaged in shipping
If your package shows as delivered but you did not get it, or it arrives damaged in transit, contact us within 7 days of the delivery date and we will help you file a claim with the carrier.

6. Cancellations
Pre-orders can be cancelled for a full refund only before production of the drop begins. Once production starts, orders cannot be cancelled.

7. Refunds
Approved refunds go back to the original payment method. Banks usually take 5 to 10 business days to show the refund.

Questions
Reach out through the contact details on our website and include your order number. We answer every message.